Box-Office Tickets Support
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How do I buy tickets on your site?
What is the difference between the primary and secondary market?
Can't I just buy tickets from a scalper outside at the venue?
Is this site legitimate?
What is your 100% Buyer Guarantee?
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Browsing for Tickets and Placing an Order
Can I add another set of tickets to my cart?
Can I filter ticket listings?
Why can't I change the quantity of tickets?
When is the latest I can buy a ticket?
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Is there a difference between Email Delivery and Instant Download?
Am I guaranteed to receive my tickets before the event?
If my tickets are being shipped to me, how can I track them?
Why didn't I receive my tickets the day after I purchased them, even though I selected Overnight Delivery at the checkout?
What will happen if I am not available when the tickets are delivered?
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Cancellations and Exchanges
Do you offer refunds for events that have been cancelled or rescheduled?
Can I cancel or exchange my tickets after I place my order?
Pricing and Fees
While browsing, am I seeing the ticket prices per ticket or for all of the tickets in the listing?
Who sets the ticket prices on your website?
Am I able to contact the seller who listed the tickets to offer or negotiate the price?
Are better seats more expensive?
Will the price of the ticket drop as the event date gets closer?
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Ticket and Event Information
What does it mean if the tickets say Obstructed View on them?
Why is my name not displayed on the ticket?
Where am I able to find out when the venue opens, or when certain events are set to perform?
Will I be notified when the seller has confirmed my order?
Should I bring my order summary email to the event with me?
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